Hi, um, I want to talk about... the break room. I think it should not be a meeting room, because we need it. Me and my coworkers, we go there every day, for lunch, and for relax. Also for relax after work is hard. If you take it away, we don't have place to relax. This is bad for us, I think. So maybe... company can find another room, not the break room. I understand company need more space, but break room is important, very important. Can we talk more? Thank you.
Speaking Task 6: Dealing with a Difficult Situation
Speaking Task 6: Dealing with a Difficult Situation is part of the Speaking section of the CELPIP test. You get 60 seconds to prepare and 60 seconds to speak. It is scored on Content / Coherence, Vocabulary, Listenability, Task Fulfillment.
- Preparation
- 60 seconds
- Speaking time
- 60 seconds
- Prompts here
- 23 published
The three-move difficult call
- 1
Name it precisely
Our CLB 5 answer says "you take my money two times". The CLB 11 says "two payments of ninety-four dollars, both posted on the eleventh, same reference number".
- 2
Close the obvious door
Rule out the explanation they would offer first. The CLB 9 answer checks with the bank before calling; the CLB 11 says it is not a pending duplicate that will drop off.
- 3
Ask for one specific thing
"The second charge refunded to the same account, with a confirmation by email" gives the other person a single action to take.
Specific beats strong.
Across our four graded answers the detail rises with the level. The volume does not.
Prepare the diplomatic phrases, polite refusals and explanation language you need to handle an awkward situation tactfully in CELPIP Speaking Task 6.
You must choose how to respond to a difficult social or work situation and explain your decision. Polite, diplomatic vocabulary lets you decline, apologise or negotiate without sounding rude.
- Choose one option in the first few seconds of preparation and stay with it; arguing both sides costs coherence.
- Open by addressing the person directly ("Hi, Boss...") and stay in second person for the whole minute.
- Concede the company's need for meeting space once, then give two concrete reasons the break room matters.
- Save the last ten seconds for a clear request: name the alternative you want considered.
- 1Blaming the person who answered rather than describing the problem.
- 2Explaining how the mistake made you feel instead of what it cost.
- 3Ending without saying what you want to happen.
- Content / Coherence
- Whether your ideas are relevant, developed and logically ordered.
- Vocabulary
- The range and accuracy of your word choice under time pressure.
- Listenability
- How easy you are to follow as speech: grammar, flow, pacing, pauses and fillers.
- Task Fulfillment
- Whether you answered the actual question and covered what was asked.
These are the answers our scorer was calibrated against. Reading a CLB 5 beside a CLB 11 for the same prompt is the fastest way to see what a level actually means. CLB 9 is marked as the target because it is the level that earns maximum language points for Express Entry.
Hi, thanks for, um, letting me talk to you about this. I want to say something about the break room. A lot of us go there every day for lunch, and we, uh, relax a little before we go back to work. If it's not there anymore, we don't really have another place to go. I think that can make people tired, or maybe not so happy at work. Also, breaks help us focus more, so it's, um, important for the work too. Maybe we can find another room for meetings, like a small office or something. I just think we still need a place to rest. Thank you for listening.
Hi, do you have a minute? I wanted to raise a concern about turning the break room into a meeting space. I get that we're short on meeting rooms, but first, consider this: about fifteen of us rely on that room every single day just to eat and recharge, and that downtime genuinely feeds into how sharp we are afterward. Beyond that, if we lose it, people will likely end up eating at their desks or stepping outside, which could chip away at morale rather than boost efficiency. In the short term, though, there's a middle ground: the unused storage room down the hall could be converted instead, or we could install a movable partition so the space serves both purposes. That would actually give you a room that's free most of the day, without costing us our only place to unwind. Would you be open to piloting one option before committing to anything permanent? I really appreciate you hearing me out.
Now do it yourself and find out where you land
A model answer shows you the target. It cannot tell you whether your own response hits it — that is a CLB level for each criterion, with the sentences that earned it.
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Create your free account →- How formal should Speaking Task 6 be?
- It depends on who you are speaking to in the prompt, but a polite, slightly formal register is safest. The phrases below are tagged so you can match the relationship.
- What makes a strong Task 6 response?
- Clearly stating your choice and softening it with diplomatic language so the listener feels respected, even when you are declining or disagreeing.
- ·Vacation Savings or Helping a Friend
- ·Replacing the Library With a Fitness Studio
- ·The Summer Trip or Staying Home to Study
- ·Thanksgiving Dinner at Home or a Restaurant
- ·Buying an Apartment or Continuing to Rent
- ·Your Daughter's Used Car or Her Savings
- ·Helping a Coworker with Their Workload
- ·Sharing the Care of Aging Parents
- ·Reducing Screen Time
- ·Letting Your Son Use the Family Car
- ·The Community Park Cleanup
- ·The Family Vacation Dilemma
- ·Home Exercise or a Fitness Centre
- ·Adopting a Dog
- ·Keeping or Selling the Second Car
- ·University in Another City
- ·Asking a Roommate to Move Out
- ·The Free Training Course
- ·Hiring a Tutor
- ·The Customer Complaint
- ·Branches Falling on Your Car
- ·The Unfinished Presentation